Introduction

At virtualHi, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal identification information including but not limited to your name, email address, phone number, and company details when you fill out forms on our website or correspond with us.

How We Use Your Information

To provide and maintain our services
To notify you about changes to our services
To allow you to participate in interactive features of our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent and address technical issues

Data Security

We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analysing how our services are used.

WhatsApp Business Platform Integration

virtualHi builds and operates WhatsApp messaging automation for business clients on Meta's WhatsApp Business Platform (Cloud API). When a business client authorises our application to work with their WhatsApp Business Account, our application processes the following data on that client's behalf:

WhatsApp Business Account settings, phone number metadata, and message template definitions, used to configure and manage the client's messaging setup.
The content and delivery status of messages sent or received through the client's WhatsApp Business Account, together with the WhatsApp phone numbers of the customers involved, used solely to deliver the automation the client has commissioned (for example order updates, booking reminders, and automated replies).

This data belongs to our business client and their customers. We process it only as instructed by the client, we do not sell it, we do not use it for advertising, and we do not share it with anyone other than the client and Meta (whose own handling is governed by their terms and privacy policy). Message data is retained only as long as needed to operate the client's automation and is deleted when the engagement ends or upon the client's request. Historical chat synchronisation is performed only where a client explicitly requests it. Access tokens and credentials are stored encrypted and are never shared.

We comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) in handling all personal data. Business clients may revoke our application's access to their WhatsApp Business Account at any time from their Meta Business settings, and may request deletion of any data we hold by contacting us at info@virtualhi.hk.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@virtualhi.hk.